Received an email this morning announcing that Global Entry terminals are now installed at several Canadian airports which was timely since I was returning from Ottawa this afternoon.

The DHS in YOW doesn't seem to understand the program. I got .....ed out for not filling out the declaration paperwork. I told him, um that's not how global entry works dude. The agent responded we're in canada and we just do it different here.

He wanted me to go back through the full line, fill in the paperwork and then come back!! Clearly the YOW team needs training in how the program works.

Fortunately I had my 90% filled out card in my passport (per the training from the interview) and I just signed it and filled in the flight # and handed it to him right there.

If you're coming through Canada be prepared for clueless agents.