Originally Posted by
MR_MAMA
If this as all booked through DL on one ticket and you personally did not choose the individual segments, tben you need to find out what the legal connection is for Columbia, if that legal connection time was exceeded than DL is not responsible as they cant control customs and immigration.
If you booked this yourself, by segment and you booked this as two separate tickets then again DL is not responsible as they might have not been aware of the two tickets.
Where DL would be responsible is if a DL agent booked it on the phone and booked an illegal connection on the same ticket.
Need more specific info
Yeah, I definitely won't be able to obtain that info because I have people do it for me and they're not with me anymore. I imagine that everything was booked at the same time on the same ticket, because the Avianca flight wouldn't be merged into the DL reservation otherwise. I've done multi-airline trips before and the only thing that ever showed up on delta.com's "My Trips" was the Delta portion of the reservations.
Also, the fact that they were willing to put me up in a hotel overnight and rebook the flight makes me think that Delta knew they were to blame at the time. I mean, it's kind of bar-stool logic considering I'm no travel agent...but it sounds somewhat rational enough to consider. Now that I think about it, Delta never once blamed anything on Avianca or even made an issue out of it that I was flying on multiple airlines. The only thing ever said by the Delta personnel was "Those girls over at Avianca are CRAZY" when he came back with my final ticket.