Delayed baggage
First post, so apologize if this has been suggested already...
I know as a SE it is against the rules to have checked bags, but I must confess on occasion this has happened.
In one situation last year, one of 2 checked bags did not accompany me to YYZ from YVR. I had to wait for over an hour for all the bags to come out, only to receive one of two bags. I told Baggage Services that I was missing the 2nd bag. the agent punched in my baggage claim number and I was informed it was on the following flight from YVR.
I asked the agent, why not have AC send me a text or email that the bag was not coming and to see Baggage Services as soon as I landed? What a great service I exclaimed! I could have saved a 1/2 hour or more.
The funny thing, he said "how could we do that?"
(I'm an IT person - it is DEAD simple)