Join Date: Dec 2007
Location: A place where I have just enough status to want more, but can't afford it!
Programs: National EE, SPG Gold, Hilton Gold, Hyatt Plat, Avis PC, Hertz PC
Posts: 112
I agree! ^
Lately it seems to be getting worse as well! I used to be able to call the EE desk and they could alter my pick up time or drop off times before I checked out my vehicle. Now for even this simple task, I am rerouted to India!
Can National please help empower these agents to assist their most valued customers!