Originally Posted by
sbagdon
Well, it [refunding award tix taxes and fees only on request] is one way to get people to cancel, rather then sit on the award. . . . for those traveling on a domestic award, $5 in fees is worth it to some, just to make it more difficult for DL.
I like it. (AKC6 comment)
And if they did cancel to get the fees, what's to stop someone from waiting until T-5min (vs T-72hr)?
Six minutes' wait time, or IT probs. YMMV. (AKC6 comment)
Really, I don't like the collateral damage of euchring other customers out of their awards or their upgrades.
I realize the whole Delta policy is a "Nuke that gnat!" approach, with a lot of collateral damage. But every day this goes on, aren't Delta and we getting more and more into damage control?