Originally Posted by
Thunderroad
Thank you both! I assumed it was normal procedure, but it's good to be reassured.
One more question, if anyone knows: Since it was my wife's 2-4-1 companion certificate, she had to get on the phone and pay for the taxes/fees herself when we first bought the tickets. When we pay the $70 per ticket change (plus any possible minor changes in taxes/fees due to different routing), does she need to get again on the phone to confirm and pay for that also or can I take care of that myself?
I believe that whoever's credit card was used in the booking process needs to be on the phone, that's what I was told a while ago. But it might vary from agent to agent.