Originally Posted by
wdbaldwin
Fortunately, I feel that , especially in first class , lazy fa's are the exception rather than the rule. I just wish fa's would consider their pax the ultimate employer as we are from top to bottom! No pax, no company! In a sense, we sign their checks as well as the execs, the entitlement mentality is spreading across many companies , and public workers.
This way of thinking seems counterproductive and punitive. I suspect that many are not helped to perform at their best by the "I pay you, so now work" approach. That may be because, as a public sector employee, I work because I love what I do and think it's important. I'm pretty sure it's not for the pay, which would be much higher in the private sector.
Given a choice, I'd rather be on flights where the FAs are there because they love doing the job and interacting with pax, and have a sense of what constitutes great service. --and where the passengers participate in that, rather than in implied threats about employment. Seems like once you've gone there, the atmosphere is poisoned and you've missed out on the chance for great service.