Originally Posted by
cattwl
I just did a chat with MR about a question I have. Its amazing.. the CS gave me a link to the Terms and Conditions and wanted to get away. so I asked "which point should I refer to". and she directed me to a broad heading. No specific answer to my question (just a yes / no needed).
this was bad.
MR shouldn't be like that - it's basic customer service.
At first I tried calling the Gold line for Europe and it turns out to be just for reservations. If you ask for anything else that is not reservation related, they can't help you.
Does anyone know if I call 801-468-4000 number will I get to the same people?