Having stayed at the Hilton Athens and Doubletree Kos in July, both hotels have credited me points based on euros rather than what I was charged in USD. As an example, my Doubletree bill was 1086 Euros however my Amex Surpass converted USD rate was $1571. Shouldn't I have received 10 points x 1571 rather than 10 x 1086?
I called HHonors and have a case # established however no response (10 days ago). I am about to call back.
Any advice? With the double dip, bonus and Q3 bonus this is quite a difference.
From HHonors website: "10 HHonors Base points for each eligible U.S. dollar charged to your room, including telephone and room service charges for eligible rate stays at all participating Hilton, Conrad, DoubleTree by Hilton"