We have called them about 6 times max per year, once Mr. Nacho got an Indian on the phone - not friendly either.

I chatted with the ressie agent online about cancelling a ressie that I couldn't do it online, and it worked like a charm, I wish they have CS chat instead of an automated line.

I suspected that we are not from the US and when we call we may not sound as polite and cheerful as a lot of Americans, such as saying, 'hey how are you'.

So all of you called the 800 321 7396 number? Just want to make sure we called the right place.

By the way, Nacho is the name of my Forever Friend bear who have been travelling with me most of the time.