Mr. Nacho and I tried calling MR several times due to various reasons such as adding addition guest into a reservation. Somehow everytime the CSR who answered the call was rather unfriendly and unhelpful.

We called both the number for Europe (where we are) and the US Gold Line (Mr. Nacho is Gold), we have never met any nice CSRs. In fact they are the worst CS people we have talked to - even worse than Barnes and Noble.

I saw at FT that some FTers have very good experience with MR CSRs and I'm wondering if we are the unlucky ones here? If you have talked to a nice CSR which number did you call?

Thanks in advance.