Long time ago back in the UK, someone caused a false alarm in our dorm at the university. Fire fighters came and we were charged GBP 350 for the fee paid to the fire dept.

During the alarm, there were 2 staffs at check-in, there are 3 exits at the hotel, I have seen 1 more staff plus several in the restaurant.

At least the staff at the reception should stop checking people in when the first fire alarm went off. There was a second one at about 12 noon.

The thing that shocked me was that 2 staffs were checking people in like business as usual and the other one tell people to go out of the building.

After that, we went back to the room and then in the evening when we closed the toilet door for a shower, the ventilation cover fell off. Fortunately no one was sitting on the toilet at the time it happened.

Then we told the FD at check out about the ventilation thing, she said, 'oh they all fell down because they opened some door due to the false alarm, and the housekeeping dept was around to put them back on again'.

Do they call fire alarm 'technical problem' in other Marriott property too?