Originally Posted by
bowdenj
[Snark on [very, very rarely do I do this (ever on FT!!??)]:
That was a legendary number of paragraphs. If this is the letter that you are drafting to AA please consider is drastically reducing the number of paragraphs and make it short and to the point.
Sorry - had to keep going - also - I understand the AA staff issues: They are trying to handle 200+ passengers that are all angry and perhaps they didn't mention: Sorry for the delays. I also didn't originally see that you were a Flight Attendant. My god - then you better then anyone should know this stuff happens, unfortunately.
As I said earlier, have been traveling constantly for 20 years and never have I had so many things go wrong on any single trip. And I mean traveling on airlines with terrible reputations(Air China, India, Turkish?)as well as the usual decent to good ones. Two cancellations on different coasts to the same destination, two delays, an overnight in a crappy hotel room and 1 meal voucher for two people? Gate agents announcing they can't find flight attendants, employees openly saying that cancellations are due to revenue issues. If what you are saying is that this is the expected norm when did it happen?
And just one more thought, why is the US falling behind other countries in terms of airport efficiency(not to mention common courtesy)?
My excessive rant was more about the customer service than the actual delays and cancellations. I understand mechanical issues happen.