[Snark on [very, very rarely do I do this (ever on FT!!??)]:

That was a legendary number of paragraphs. If this is the letter that you are drafting to AA please consider is drastically reducing the number of paragraphs and make it short and to the point.

Sorry - had to keep going - also - I understand the AA staff issues: They are trying to handle 200+ passengers that are all angry and perhaps they didn't mention: Sorry for the delays. I also didn't originally see that you were a Flight Attendant. My god - then you better then anyone should know this stuff happens, unfortunately.