I do understand bags get lost, flights cancelled, etc. I have been traveling constantly for the last 20 years as a flight attendant, as a helicopter pilot, mostly for life and leisure. But what a chain of events-and I didn't sob or even get angry with anyone specifically! I simply wondered how the hell have services and customer service in the US become so poor.
And no apologies. Regardless of class I paid for a service and that service was awful. Cattle class or not...at least some decency. And a single smoking room with 1 meal voucher for two of us?