This is posted on the CX portal of this site.
I waited to reply until I tried BA again last week.
Went JNB-LHR. BA has a private room for F class checkin away from the normal counters.
Excellent. Lounge at JNB is a shared business /F with Qantas- adequate. Inflight -really cannot be faulted - in fact superb, probably the best I have ever experienced. I am MPO Diamond - 20 years member. Mr and Mrs Herd BA inflight cabin crew, thanks.
Better choice of duty free items and actually carry them on board.
London terminal 4- F/Concorde lounge opposite gate 10 - 1/2 under renovation. Needs it. Showers are currently down opposite Gate 1 in the Business Terraces. Tell them you are F and get immediate shower otherwise waitlist is 1 hour.
LHR-BKK - again faultless.
They told me Rod (Mr PR) Eddington has made a good 'down to earth' impact with them. Keep the troops happy and it shows.