Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,590
What an appalling story this is, on two levels: inflight staff abusing their powers due to the post 9/11 set up (and this is definitely not the first time I have read or indeed experienced this, including at EI proper) and an airline completely unable to address its failing in a satisfactory manner.
It is unbelievable that at Aer Arran the word "sorry" seems not to feature in their vocabulary. Legal fears might be behind this but even then these are starting to be outweighed by the negative publicity this story has generated.