Originally Posted by GeneDoc

One gate agent, an asian heritage woman wearing a United uniform whose name I didn't catch, remained remarkably calm and composed even as her fellow agents (and a redcoat) were tearing their hair out. She was very deliberate and competent, but it was way too much for even the best agents. She helped us switch to the flight that had been scheduled out before ours, and we managed to land at IAH about 1:15 am. Our bags arrived on our original flight that landed 35 minutes later, so we waited for them and got home close to 3 am. Long day; weather can't be helped, but better and more frequent information might have saved a lot of aggravation.