I asked for KE and MH PNRs, and the Twitter agents said they couldn't give it out for security reasons. Emailed in and got them. However, today I sent an email for additional PNRs, and got an email saying that they don't have them and to ask the operating carriers. (Manual reissue desk claimed they couldn't see them either right after reissuing the ticket, which seemed to be more that she didn't know where to find them.)