At least you're getting traction. Unlike AA/Verizon, which is admittedly in its infancy with regard to resolution.
Of course now there's the DL/Verizon and Priority Club/Verizon screw-ups. Not as lucrative but it clearly shows the miles/points for a product - though the standby page while transferring to verizonwireless.com then clearly says it applies to new service only. Still, the mileage mall crap is getting worse. Random partners never seem to post. The Booking Buddy saga, and now these recent screw-ups.