UPDATE:


I am very pleased to report that a senoir manager close to the DM VP Fern Fernandez has been refreshingly helpful once contacted. This DM manager was in steady touch and on Friday advised:


* that DM has contacted Skymall which is the primary mileage mall adinistrator, and SkyMall utilizes FreeCause technology on the site and that FreeCause is apparently the vendor affiliate contact. So, my contact advised that I should be getting contacted by FreeCause, but that SkyMall is now aware of the situation and I was given a Skymall direct contact if I needed it.


So, KUDOS to DM for at least acknowledging the situation and making a stab at helping me navigate the path toward resolution.


And the following is NOT a reflection on my DM contact, he is just the messenger. But it is very perplexing to discover that the US/DM Customer Service Center doesnt bounce mileage mall related issues to their PRIMARY outsource company SkyMall, rather they forward us to a company thats outsourced by Skymall, a SECONDARY outsource- FreeCause.


So, on the surface, my tranasaction looks pretty straghtforward- bought EASYCGI products to earn miles from US/HA. In reality the transaction audit trail is- bought EasyCGI products either from EasyCGI OR maybe placed by their parent company Endurance OR maybe an authorized affiliate OR maybe from an unauthorized affiliate to earn miles by either SkyMall or FreeCause or in the case of HA, maybe another outfit called Kobie Marketing.


The airlines, EasyCGI/Endurance, SkyMall, FreeCause are all companies with far more collective mileage mall experience than me. They have plenty of marketing, legal and quality control resources at their beck and call that are utilized before milege mall offers ever see the light of day. As such, I should be provided a reasonable assdumption that due diligence has taken place before an offer hits the site...and I have NO DOUBT that the EasyCGI offer was a deliberate (no mistake, glitch, loophole) offer.


And as some proof, juxtapose with the AA/Verizon 83K offer. There was no other offer remotely structured the same way. The clarity of the mistake was caught and responded to within 24-36 hours, a more than reasonable turanaround time. With EasyCGI, to date not one party has ever said the offer CONTENT was a mistake. No one ever contacted us within 24-36 hours (or at all) to advise that there was any problem. More than one mileage mall had EasyCGI offers with large mileage bonuses and no restrictions conditions. In the 5 weeks of contact with Freecause, they never denied the validity of the offer, when it would have been path of least resustance. US is actively helping us reach SkyMall and Freecause, so they certainly have not ejected the legitimacy of our claim.