Oh how the tune does change... look back at this BB about 9 months ago and it was awash with comments about how bad the service was on Canadian and how their service and customer realtions was the worst of any OneWorld member. Now they are in someone else's gang and there is upset!

I have had many a run-in with Bob Ayling and his office, but at least he responded to your letter. He has his own worries at BA remember, they haven't got money to play with at the moment.

I think for us to second guess, what did or didn't happen in the Board Rooms is arrogant in the extreme. All the airlines know how their products compare to their competitors - I think we have all had the pleasure of doing the surveys.

Let's give these guys dredit for doing the job they do!


Nick