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Aug 11, 2011 | 10:56 pm

#311

Ancien Maestro

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Join Date: Jan 2010

Location: Calgary, Alberta

Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold

Posts: 18,686

Quote:

Originally Posted by GrizNation

^Just thought I'd share: I was booked on EWR-AMS on July 2nd and received an op-up due to overbooked flight. I had previously purchased EC for $40. I didn't even think about writing Delta asking for my money back because clearly I got free BE so I got lucky enough. Nonetheless I was going through my bank statement today and saw I got the $40 automatic refund. Pretty nice touch I would say.

Quote:

Originally Posted by HongKonger

The best thing about this is that it's evidence of some portion of DL's IT actually working.

^ Excellent customer service..

Most are hopeful that this type of customer exist with airlines we frequently fly..

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