After three strikes earlier in the day, and two more this evening, I figured I'd give it one more shot.
It was made clear that it was only for ARG. I said a family member had gotten it - that's not true, unless you call FT family
- and that I was hoping to be allowed as well.
"Sorry sir."
"Is there anything you can do?"
"Hold on..." *wait three min*
"Sir, you called twice already today according to your record."
"Yes, it's because they were very short with me, didn't acknowledge any chance of my family member getting this and simply said they wouldn't help me. I was shocked at the CS, so I figured I'd call back to get a sweeter agent - like yourself."
"Thank you so much. Please hold while I see what I can do."
"Well, I'm so sorry about that experience. Given you're so nice, and I feel bad about your earlier cards, I've made a one-time exception. Just call me back after they do a spend and I'll manually process the points."
WOOHOO!!