FlyerTalk Forums - View Single Post - DM SkyMall Mileage Offer Not Honored???
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Old Aug 11, 2011, 5:34 pm
  #6  
beaubo
 
Join Date: Apr 2000
Location: Cleveland
Programs: AF/KLM Plat For Life/UA Million Miler-PremEx For Life/SPG Gold
Posts: 5,054
Originally Posted by HansGolden
FreeCause is stonewalling now (they were quite helpful at first), so U.S. Dividend Miles needs to step up and protect the integrity of their mall. T&C were explicit "No Restrictions" and "4757 miles/online purchase".
I am not a reflexive 'lets call the media/lets go to small claims court' kinda guy when mileage disputes arise.
I usually just gut it out by maintaining a respectful dialogue which , relies on the facts and being patient as the relevant parties digest and ultimately act on my situation.

The challenge here, is that one of the key parties, FreeCause has chosen to opt out of the 'dialogue' formula that I count on.

Maybe they would be more receptive having a dialogue with someone higher up the mileage food chain like Randy or an influential travel/mileage blogger??
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