Originally Posted by
musicmax
I was informed that my room could not be reserved at this time, and that they could not guarantee that any inventory of complimentary rooms would be available; they instructed me to call back within 90 days of my desired date. No such policy is enumerated on the certificate itself, only a note about "subject to availability"; as I said their website confirmed that they have rooms available.
I think it is perfectly reasonable that the hotel would enforce certain capacity controls on a complimentary night. Availability for a complimentary night is very different from availability for a paid night.
If you call back within 90 days of your desired date, I would expect FS to make every reasonable effort to accommodate you if they have availability.