Wow. Just wow. Really?
"It's no big deal, but I had to pester my wife to do this. She can only access her credit card account with her laptop, and then only if she has her keyring with her. So it involved my running up and down three flights of 14-foot steps (twice, since I didn't bring the keyring) so she could get everything open before she or I made the phone call."
I say you "demand" another 2800 points (14 foot steps times 200 points for each step) in compensation for having to walk those steps.