Originally Posted by
sam33
This whole thing sounds like a silly management failure on a basic level. I'd bet that if upon informing the OP's wife about the need to walk her, the manager would've offered 2000 points or a comped future night, or even a dining credit, everybody would've been happy.
Yes, you are exactly right. The gut feeling that the hotel made money on the walk didn't help. But if the hotel had been proactive in any way it would have made a big difference.