Originally Posted by
skchin
Hopefully there'll be more low availability.
Doubtful. This seems to be DL's exact intent. Hold things until the last minute. And my guess is they will program that if there are mass cancellations at 72 hours, they'll hold at high.
Originally Posted by
generaltao
Wow.. I'm so glad Delta "has my back".
"It's not benevolence, it's loyalty." As if I ever bought that.
You can book new award reservations within 72 hours. What is being restricted is CHANGING an award ticket within 72 hours or REDEPOSITING miles from an award ticket within 72 hours.
Here's my problem, they completely did an about face from what was it, 2 weeks ago.
What, did DL monitor the change on FT, see that people accepted it without much complaint, and then get greedy??? That's my guess, DL you should be ashamed. Further, funny that DL only posted on FT about the change after the cat was out of the bag.
to lack of proactive communication, but doing so only after trying to do damage control.
Originally Posted by
BearX220
I'm so glad I abandoned SM a year and a half ago, when the downward spiral became apparent. When I have to fly DL now, I credit the Alaska program. DL and SM become progressively more anti-customer all the time.
Why oh why did I ever not listen to the PMNW folks who said burn baby burn....?
Originally Posted by
Jaimito Cartero
A broken award calendar, horrid routings, and the continual need to try and find a low level award is only some of the very valid reasons that awards get changed close in.
Funny, they can change their policy and find a way to implement it twice in weeks, yet the award calendar years later, still broken!!!
Originally Posted by
avidflyer
So how is this change good for you?
It isn't for anyone, period.
Originally Posted by
netfishpanda
This is the most customer unfriendly change I have seen since Delta took over Northwest. I have sent Delta a message via Talk to Us. Everyone should do the same to express our disappointment and anger at Delta.
TTU will be sent, I agree. Send your complaints in.
Originally Posted by
Vuelos
An award ticket is supposed to be a refundable fare. If you are paying 200,000 miles for a J ticket, it should be refundable to a DM/PM...
+1. But this is exactly what DL wants to do, fleece us of our miles at high and force us to eat it or not fly and use them.
Originally Posted by
PepeBorja
How about Upgrades on AWARD tickets?
PMNW it was there. They simply did what they said they would, best of both. This, on the other hand, is a true devaluation.