Originally Posted by
redtailshark
Bwahahah! Another :-: best in class :-: move by the :-: best in class :-: program.
The real problem is not even the policy - it's a. the blitzkreig way this is delivered and b. the "justification" for it.
There are so many reasons why DL's "justifications" are not believable. Remember when Jeff R. told Medallion members two years ago that the reason for the sudden elimination of Platinum Medallion Award Change waivers was the vast volume of "misused" bookings? This was rolled back, at least
But what's the value of a waiver if there's a blanket ban on ticket changes at short notice?
What I dont understand is, while other airlines went on to enhance the benefits for their elites, AA recently announced the fee waiver for close booking on award extended to include even the lowest tier, same as the free same day standby. UA also did something to enhance value for being UA elites. And as you said, even US realized its blunder and made amend to their elites... Then now DL pulled this to its elites and accused the "abuse" from the elites to cause the program change for everyone ....
Way to run a loyalty program... Not only the change would become effective immediately it is even retroactively applies to tickets booked before the announcement... Very disturbing behavior.