Originally Posted by fadippides

I checked into a Fairfield just moments ago. At check in I was asked to provide a govt ID due to the per diem rate. I offered to show my FFRDC ID and my govt contractor ID but the manager said that wasnt good enough. After pointing out Marriotts policy that FFRDC's are entitled to the govt rate she insisted it didnt matter because the hotel didnt need to honor it (nice to tell you after the reservation and an 11pm check in). She said she was going to let it stand this time, but it would not be honored again (I have stayed 4 weeks previously at this hotel and never had an issue).

My two questions are:

1) Is this correct that the individual hotels do not have to honor the per diem rate guidelines at their discretion?

2) During the check-in I was not asked for points or ammenities. I normally let it go and just ask for the points in the morning, but would like to enforce the Marriott policy due to my check in experience, how do I do this?

3) Is this something worth writing to Marriott about? Im not seeking points, I just want them to fix the issue so I dont experience it again.

Regards