Originally Posted by
Rebelyell
I have written a letter "demanding" compensation from a Sheraton for my wife being walked on a prepaid reservation. I'm not asking for much; really just want the plagued people to admit they did wrong and do SOMETHING. The bit about damages is not hyperbole. It really was a royal pain to set up for a trade show while staying at another hotel, and then to not be able to slip back to the room during the day to freshen up. My personal opinion is that the walk was intentional, in that the hotel was able to sell her room to someone else for a much higher price.
I should note that the hotel in question is a Cat 2 hotel, so a free night costs 4,000 points. My wife would have earned at least 1,000 points if she had stayed there after adding in parking and incidentals. So that's how I can up with my demand for 5,000 points. Not much of a demand, but I think they owe something. My wife is not gold, so she is not ENTITLED to this under the SPG rules; I'm asking under the law of contracts.
Any comments before I send the letter?
My wife says my letters and emails are too "mean." Is this too mean?
If you want to lower you blood pressure, consider it lowered. If you really want compensation, write a note to the GM of the hotel regarding the specific facts of what ocurred and how what your wife got did not meet the specific conditions of the t&c (contract) to which she agreed. The note should be 1/5 the length of your draft above, contain none of the legal analysis (it is simply plain wrong) and not threaten legal action (filing fees would be more than you could ever collect).
At the end of the day, your wife was overbooked at a Cat 2-3 and was sent to a roughly comparable hotel apparently nearby. It's unclear who paid for the room (wife or employer) and therefore whether your wife ought to get anything (as opposed to her employer).
Hotels, like air carriers, overbook. It's a fact of life and if your lot in life includes travel, get used to it.