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Thread: LANPASS email response time
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Old Aug 8, 2011 | 4:13 pm
  #3  
pb9997
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A slow response time from customer service might be part of the strategy to delay having issues sorted out until, ideally, customers simply give up.

Certain companies consider customer service a cost centre while others believe it is a profitable area where additional revenue may be achieved. Clearly LAN is in the former group.
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