I should have clarified in my second post, but it had been a long day, we only received the points for the room not an additional 3750. We were originally offered 3750 pts Sat afternoon and I said I wanted to think about, please have the GM call me to discuss. I wrote the original post and decided from the feedback to just accept the points and move on. However, the GM never called, and I figured I would just take care of it at check out, when we checked out on Sunday I was informed the full amount of pts for the room had been credited. (which haven't appeared yet, so we will see what actually happens)

I was also not the only party to get compensated for the pool closure. While we were checking out I over heard two other families complain about the pool, because they were not told either. The hotel screwed up by not informing the guest about the pool situation, and they dealt with it accordingly. If you read my second post, they also didn't inform guests of the Bar closure for the evening. So, it seems to me there is a communication problem among the hotel staff.

I'm sorry a 'pool' and being 'inconvienced' seems silly to some of you, frankly, I think the post about missing bathrobes, terrible Wifi, crappy food at club lounges, etc are silly. I stay at Starwood properties roughly 10-15 days a month, and have had many things go wrong, including floods and electrical fires-- that all happened last week -- and I've never asked for compensation, because I understand things happen. However, when I do my due diligence and things still go wrong, that's when I get upset.