I didn't realize what a debate this thread would start, nor did I think my travel practice of calling service providers were that odd, until now. I call the 1k desk just as frequently. If it was just me heading down, yes, I pry would have rolled with the punches and dealt, but it wasn't which is why I called to triple check the information. I fully believe in managing expectations, and in this case the W failed. I forgot to mention even at check in the front desk staff had told us, 5pm, and offered to help us get settled at the pool. Clearly the event person did not communicate to the rest of the team, the plan for the day.

I stated in my initial replay, the safe thing to do would have been to cx the reservation and move to the Hilton. However, intially that was not an option, that only became an option after we had gotten into the room, unpacked, and settled down by the pool to only be told it was closed. At this point I find it hard to believe any of you would want to round everyone up, repack, get back into the car, and do it all over again at the Hilton..

It became clear throughout the stay the staff was overwhelmed with the guests from the private pool party, guests from a wedding, and guests that were in town for a completely different event in the Library Bar Area-- which was also closed last night, and we were never told about that, I won't even go there, thank god there is a mini bar..

I also did try to speak with the GM, who never got back to me. I spoke with the front desk after we were initially kicked out of the pool area I had bigger issues to deal with then fighting with the hotel all night, so tabled it until we checked out this afternoon. They did refund my entire pts for the stay, which I found out about when I asked upon check out..