javabytes

His status was revoked at the end of June 2008, which was after DL and NWA entered into the agreement, but before the merger was finalized. He filed the lawsuit on January 8, 2009, after the merger was finalized. He alleged in his complaint that the reasons for termination of his status were "nothing more than a pretext for cost-cutting of the Delta merger". Quite an interesting read. Apparently, in addition to terminating his status and his wife's FO status, they also cancelled his CRC membership because he bought it at the discounted Platinum rate which he was no longer eligible for.

In his complaint, he said the airline told him it was because "he had called the Customer Care line with complaints 'too many times,' that he had been bumped from flights 'too often,' and that he had purposely booked reservations on 'full flights' with the intention of getting bumped."

He argued that his complaints were valid, as evidenced by the fact that the airline had provided him compensation. (After all, they wouldn't have compensated him for frivolous complaints, right?)

A fun little bit for the PMNWers from the text of the complaint... "According to the 2008 North America Airline Satisfaction Study, released June 17, 2008, by J.D. Power and Associates, Northwest tied for last place in a survey of customer satisfaction with eight traditional network carriers." (Tied with United. Delta was #3, behind Alaska and Continental.)

He also sought class action status on behalf of all those who had the same thing happen to them.

An exhibit attached to the complaint indicates he contacted NW 24 times in a 6 month period, and that they awarded him $1,925 in TCVs, 78,500 miles, a voucher extension, and $491 in cash reimbursements.