Originally Posted by
jibi
Great story and example of a satisfactory exchange. However, the OP went to the hotel with his full family in tow and paid in some form for a room on the basis that the pool he had been told multiple times would be open was not, in fact, open. Sure, he could have attempted to cancel the reservation when he arrived, but what would he have done for those 2.5 hours with his family? Simply put, he would be out money or extremely inconvenienced because the hotel gave him incorrect information on multiple cases. The multiple calls was adequate due diligence on his part, if you ask me.
the difference is you think the Hotel should have comped the night, I dont since there was still the possibility of CXing the res and either staying elsewhere or nowhere and doing something else
sort of like when I get my flight status notification that my flight is on-time but thats 3 hrs out, and when I call in say at 2 hrs out Im told on-time , I get to the airport 1 1/2 hrs out and bingo the plane hasnt left the prior airport yet and my flight will now be delayed by alot. I guess youd say the airline should still allow me to fly but should refund me for my tkt.
seems both Ws in SF and Newark both have a 6pm day before CX policy. So I would agree with you had the OP been told pool till 5pm got there and it was closed and when he asked for a CX and was told sorry you had to CX by 6pm yesterday, then 3750 wouldnt have been enough as long as they didnt stay there. But it seems they stayed anyway and didnt ask for the res to be CXed due to no pool = no comp of the night IMO
lastly if it was the W in Newark thats a cat 3 so 3750 is alittle over 1/2 the pts back, if the W in SF then they got apx 1/3 the pts back since its a cat 5, either way the 3750 represents a good chunk of the amount of pts used and dont forget they stayed the night when they probably could have gotten out of the res
Im not saying the hotel was OK with doing what they did, they werent