Madame, you were NOT on the flight with us, we were 5 ladies, coming back from a wonderful vacation in Palermo.

The said gentleman who caused the flight to be delayed WAS a politician, how do I know that...1- He and his body guards came through the VIP area, I saw him, I was sitting in a window seat. When he boarded, he shock hands with some passengers including the gentleman next to me. I asked my neighbor who he was, and he mentioned the name, it alludes me, when I asked what he did he said that he was a parliamentarian.

Netjets, was mentioned by you madame, I only, and there is where my mistake was, alluded that yes I could have called them.

The hotel isn't a hotel, but a quasi dorm style rooms.. And trying to find stop # 12 at Rome airport is a huge quandary, not even the police knew where it was.. And btw it isn't the first one, it is wayyy under the passageway. Oh I didn't even mention trying to find the shuttle did I?

And I have had my luggage returned upeon request, maybe AZ doesn't do that, have no idea. I was in Rome and not Palermo. I asked to catch a later flight than the one they put us in, NO was the answer. I said that I would like to take my luggage (our luggage, since we were 5) No was the answer.

And the next day, when we caught the flight to CDG, the agent said that our luggage was on our flight, the same one... Well guess what... No it wasn't. We had to go to luggage claim and file a report, the lady at that office rolled her eyes when we showed her AZ's stubs. And if you don't believe me I have names that I can provide you and you can contact them. Luckily for me, I document EVERYTHING, name, phones and badge numbers.

You can apologize for AZ as much as you'd like, this is what happened to us, 5 people.