Originally Posted by Alice11

Foreigner was a ref from the JohnDP's post...



Customer opinion doesn't matter always. If there're no other flights to PAR late in the night after 11pm and AZ cannot reroute her immediately, does that meaning that AZ falls short of stds? Do you think AZ is happy to pay hotels to customers? Do all airlines have flights to all destinations 24/7?

if the baggage is already routed with a short layove,r would you be able to get it back from the BHS upon request? Where? Can I fly FCO-CDG-X, reach out the staff at CDG to get my baggage back and then complain if they don't retrieve the bag?


Why should we believe to any single complaint? Who tells that they're weren't responsive and informative based on common stds - assuming there're?
The FF? Ok, did the rest of the complaints were consistent the industry stds? The baggage from the BHS, the reouting PMO-/BLQ/-FCO (...), the flight after 11pm and such? She gave her opinion, and there's objective reasons to state that her expectations were beyond what an airline can reasonably do, and so they're no good reason to complain other than the missed connection itself. It's not a matter of pax credibility, it's a matter of service delivery vs rules and stds for such a flight.