Originally Posted by
Alice11
Just to give a quick feedback about people reports, almost all the supposed-to-be AZ staff at MXP, those getting in touch with pax , was ans is actually from SEA, the airport company, providing services to other airlines too. AZ outsourced most of the activities to them. Even the uniforms were different, but still year after year I hear of AZ staff at MXP...
The foreigner noted a 45' delay, maybe on the last flight of the day. It missed a connection to PAR. Period, this is what AZ can be blamed for, and shall be blamed for.
Is this discussion about AZ flight regularity? Nope, it's about LHI, NetJets shareholders, the politicians, MXP, the favours, the investigations and such.
The OP (who I note you call the ""foreigner""
) posted a sequenced series of events in which the airline, in her opinion, fell short of standards. We all must draw our own conclusion fromm this post and like JohnDp and based on my experience of Alitalia I find the post credible.
There is a lot to complain about. Why not return baggage on a delayed overnight layover? Thats been done for me even with international layovers in the past. Why not try and be a nit more responsive and informative? Its not enough for some of us that the airline stuck to the rules.. rules are a legal floor and just playing by them is not customer service.
The netjets point was gratuitous The OP did not start it, someone else did. She responded in kind . And robustly. ^