Originally Posted by
JohnDP
We always have to generalize when talking about flight problems, especially in the service segment. Theoretically one could analyze the personal life of each and every person working a specific flight in order to find the "reason".
When in Italy, I do spend a good amount of time at MXP (for reasons other than flying) and the stories I hear when AZ and ground crew in general are out for lunch or on a cigarette break are HAIR RISING to say the least.
MXP is a disaster, this is not an assumption. AZ is a rotten company, it was before and it is now, otherwise one could not explain why LHI crews where happy to work "in a positive work environment".
We have a situation where a foreigner noted a big delay because of "somebody" and an appaling reaction from AZ and ground staff. Now to state that this is a unique occurrence or a total exemption is a bit like hearing Italian politicians who are corrupt to the brim say that the accusation are "out of this world".
Just to give a quick feedback about people reports, almost all the supposed-to-be AZ staff at MXP, those getting in touch with pax , was ans is actually from SEA, the airport company, providing services to other airlines too. AZ outsourced most of the activities to them. Even the uniforms were different, but still year after year I hear of AZ staff at MXP...
The foreigner noted a 45' delay, maybe on the last flight of the day. It missed a connection to PAR. Period, this is what AZ can be blamed for, and shall be blamed for.
Is this discussion about AZ flight regularity? Nope, it's about LHI, NetJets shareholders, the politicians, MXP, the favours, the investigations and such.
