Originally Posted by AlicorporateUK

I think the whole point here is that in Britain we're used to much higher standards in terms of customer service - in any degree eg. from the bus driver to the local post office, from the local shop to the DVLA, from the local garage to the GP; when therefore we face such shambles, it is really hard to not get angry or to keep calm at least. I remember myself, after just a short time of living in Italy, constantly 'pushing' my company in order to send me back to the UK. Certainly not because I was missing my local chippy or due to homesickness (I was based in Warsaw for a few years so that's definitely not the case), but simply because I had enough of that attitude.