Originally Posted by
BAAZ
So do I, sometimes. But that is their job. If you can't keep cool when a customer is shouting at you, you are in the wrong job. I live in France and the standard of service here in that respect is truly terrible as well. They may know their stuff but too many of them are totally incapable of putting the customer first and not arguing as if they were in the pub.
I think the whole point here is that in Britain we're used to much higher standards in terms of customer service - in any degree eg. from the bus driver to the local post office, from the local shop to the DVLA, from the local garage to the GP; when therefore we face such shambles, it is really hard to not get angry or to keep calm at least. I remember myself, after just a short time of living in Italy, constantly 'pushing' my company in order to send me back to the UK. Certainly not because I was missing my local chippy or due to homesickness (I was based in Warsaw for a few years so that's definitely not the case), but simply because I had enough of that attitude.