Originally Posted by
Kentski
I'm usually in the camp of "don't complain", but this is a (well-written and concise) example of when to complain. If it had been just one faux-pas (like the missing menu), brush it off ... but if it's an FA that's ignoring multiple things, that's a problem.
And not just a service problem, but more so for the other outstanding crew that go "above and beyond". And I've had many.
Entirely agree! I rarely complain, but usually it's just a lacking menu or not getting what I wanted for meal choice (aka - nothing even remotely problematic and not worth my time typing out an email). I do get upset and totally agree. If you're not getting service that you are paying for, especially when it's marketed to be top tier, it is a problem. Nice job on the email.