Originally Posted by 98103

The general rule of thumb is that no, they're generally not available for upgrades, but my impression was that AS has empowered its staff to do this when they see fit, or when appropriate. I've been upgraded twice on an award ticket...both times I was pleasantly surprised, and in the second instance, very greatful.

And if AS hasn't empowered their staff to do such things, you didn't hear this from me.