FlyerTalk Forums - View Single Post - Dealing with Clueless LH agents at LHR...I think?

Aug 5, 2011 | 11:44 am

#2

NewbieRunner

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Quote:

Originally Posted by JBauer

So flying LHR-FRA this week. Employer always buys me Econ refundable for short flights. I was booked in H Class. Tried to get on an earlier flight but told H is not a flex fare? Is this true? I called our travel agent who confirmed it is flexible? I had the LH agent ask her peers. And she called her ticketing desk. They all said no changes. So who was right here? And assuming H is flex, how do I try to let these stubborn agents see the light? So we paid twice as much than the lowest Econ fare yet they wouldn't honor changes?

If you try a dummy booking for LHR-FRA you will see that H Class is not refundable and carries a rebooking fee of €60. So H is not fully flexible. I think you'll need to speak to your TA.

Last edited by NewbieRunner; Aug 6, 2011 at 8:42 am

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