Dear Mr. SuperG1955,

On behalf of Delta Air Lines, I would like to extend my personal apology for the inconvenience you experienced as a result of the delay of Flight DL1715 on August 01, 2011.

I am truly sorry your travel was adversely affected by our service failure. Please know that within the industry, we have earned a solid reputation for our commitment to operational integrity. To that end, each flight irregularity is thoroughly reviewed to prevent a similar occurrence. I pledge to you that we are dedicated to providing the safe, reliable transportation you expect and deserve.

We value you as a customer and sincerely appreciate your support of Delta. To demonstrate our commitment to service excellence, as a gesture of apology I am adding 5,000 bonus miles to your SkyMiles account xxxxxxxxxx. Please allow three business days for the miles to appear.

These bonus miles and those earned on flights and through hundreds of partners can be used toward award travel on Delta, our 25 partner airlines, and at SkyMiles Marketplace, a new program where you can redeem miles for car rentals, hotel stays, merchandise, and more. Please visit us at www.delta.com/skymiles to verify your mileage balance and to gain access to all of our mileage redemption programs.

It is our goal to provide exceptional service on every occasion, and I hope you will provide us with an opportunity to restore your confidence. If you have additional feedback regarding the handling of this flight, I welcome your comments. You can contact Customer Care directly at www.delta.com/talktous.

Your support is important to Delta, our Connection carriers and our SkyTeam partners. We look forward to your continued patronage and the privilege of serving your air travel needs again soon.

Sincerely,

Toby Broberg
Director, Customer Care