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Old Aug 4, 2011 | 2:42 pm
  #13  
dd992emo
All eyes on you!
20 Years on Site
 
Join Date: Sep 2004
Location: Gulf Coast/Ventura County/Somewhere in between
Programs: DL GM, Marriott PP, Avis Something or other
Posts: 4,432
Originally Posted by dd992emo
On a related note, the CY in Paso Robles called me yesterday wanting to make sure I was showing up for my points stay on Thursday night. She said the hotel was sold out and she was checking for potential cancellations/no shows. Proactive. ^
Well, now I have to deduct some of those style points I gave to the Paso Robles CY. Just had a call from the sales mgr saying they are going to walk me tonight and "we'll pay for the other accommodations and refund the points you used for the stay". I gave him a few seconds to ensure he was finished, then mentioned that as long as I got the compensation IAW the MR T&Cs, I was fine with it. At that point he backtracked, saying "he didn't realize" I was a PP and would consult the GM. Called back in about 5 minutes saying they would honor my reservation at their property.

My natural cynicism leads me to believe he was fishing to see if I knew the rules, but I remained polite and wished him luck with the overbooking. I would have gladly taken the walk, but they didn't want to pay it. I very briefly considered not saying anything, taking the walk and then showing up asking for my comp, but that just isn't the way I do business.
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