Okay. How about the GSA angle I mentioned above?

My first recommendation, however, is to phone the RTW desk back and start over, explaining the problems you've had previously. I'm certain there's somebody there who might be able to help.

Also, while I suspect this is probably a non-starter for you, how about originating in ICN with CX as the first carrier, just to see if the glitch is in the AA/JL interface or something more innate in the software?