Originally Posted by
dhuey
Thousands? I'm a little skeptical of that. Any confusion between Terminal 1 and "I" as it might be printed on someone's itinerary should be cleared up pretty quickly when they see the gate number. The numbering runs from 1 in International Terminal A through 102 in International Terminal G with domestic gates numbers in the middle. If someone is changing planes at SFO, they should be focused on gate number, and there is no ambiguity there.
Generally these are foreign folks, but not always. And the gate number isn't usually at the top of the attention list for most dropoffs. It's baby steps from the hotel to the airplane. Anyway, if thousands is too many, I'll lower it to the high hundreds. But ten years is alot of flights.[/QUOTE]
Originally Posted by
dhuey
For those taking their outbound flight from SFO, they really should know the difference between an international flight and a domestic one.
They should but they don't. Hell, we service SMF as well, and there's no shortage of people telling us that they need to be at the airport three hours early for their international flight, even though it stops in Atlanta first.
Originally Posted by
dhuey
I don't doubt that some people still end up going to the wrong terminal, but I doubt this happens at SFO more than the typical airport of its size.
Maybe not, and maybe SFO isn't even responsible for coming up with this "Terminal I" business. I'd love to know who is, though. Somewhere down the line, "international terminal" became "terminal I" to a bunch of travel companies like Expedia, Travelocity, etc. And I find it hard to believe that these companies just made it up themselves, as messing with your customer's head just isn't part of a good business model.